Privacy Policy

Carpal Tunnel Australia (“we”, “us”, or “our”) is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website or engaging with our services, you consent to the practices described in this Privacy Policy.

1. Who We Are

Carpal Tunnel Australia operates a website providing information, resources, and services related to carpal tunnel syndrome, including educational content, practitioner referrals, and product information.

For privacy-related enquiries, you may contact us at:

Email: clinic@carpaltunnelaustralia.com.au

Website: www.carpaltunnelaustralia.com.au

2. What Personal Information We Collect

We may collect the following types of personal information:

2.1 Information You Provide

• Name, email address, and phone number when you contact us or submit an enquiry form
• Information submitted when booking a consultation or requesting a referral
• Health-related information you voluntarily provide (e.g., symptoms, medical history) when seeking advice or practitioner referrals
• Billing and payment details when purchasing products or services

2.2 Information Collected Automatically

• IP address, browser type, and device information
• Pages visited, time on site, and referring URLs
• Cookie and tracking data (see Section 7 below)

2.3 Sensitive Information

We may collect sensitive information, including health information, where it is necessary to provide our services. We will only collect sensitive information with your consent or where otherwise required or permitted by law.

3. How We Use Your Personal Information

We use your personal information to:

• Respond to your enquiries and provide customer support
• Deliver the services or products you have requested
• Provide practitioner referral recommendations
• Send you relevant educational content, updates, or newsletters (where you have opted in)
• Process payments and manage billing
• Improve our website, content, and services
• Comply with legal obligations

We will not use your personal information for any purpose that is unrelated to the above without your consent.

4. Disclosure of Personal Information

We may disclose your personal information to:

• Healthcare practitioners or specialists for the purpose of referrals (with your knowledge)
• Third-party service providers who assist us in operating our website and delivering services (e.g., email platforms, payment processors, hosting providers) — these parties are required to handle your information in accordance with applicable privacy laws
• Government agencies or regulators where required or authorised by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Storage and Security

Your personal information is stored securely on servers located in Australia or in countries with comparable privacy protections. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.

While we implement industry-standard security measures, no method of data transmission over the internet is completely secure. We cannot guarantee the absolute security of your data.

6. Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once no longer needed, your information will be securely deleted or de-identified.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and support marketing activities. Cookies may include:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
• Marketing cookies: Used to deliver relevant advertising

You may disable cookies through your browser settings; however, this may affect certain website features. By continuing to use our website, you consent to our use of cookies as described above.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you, and to request corrections if the information is inaccurate, incomplete, or out of date.

To make a request, please contact us at clinic@carpaltunnelaustralia.com.au. We will respond within a reasonable timeframe and in accordance with the Australian Privacy Act 1988 (Cth).

In some circumstances, we may decline a request for access or correction, in which case we will provide written reasons.

10. Complaints

If you believe we have breached the Australian Privacy Principles, or you have a concern about how we have handled your personal information, please contact us at:

Email: clinic@carpaltunnelaustralia.com.au

We take privacy complaints seriously and will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, regulatory, or operational reasons. The updated policy will be posted on our website with the revised date. Your continued use of our website following any changes constitutes your acceptance of the updated policy.